Westpac (including Bank of SA and St George Bank) developed the innovative Bank Now program, a vision for creating its retail “branches of the future.” These branches feature open layouts and cutting-edge technology, including 24/7 self-service lobbies, iPads, video conferencing, and teller cash recyclers, designed to enhance customer experience and operational efficiency. This program transitioning Westpac to an integrated all-in-one delivery model. The refurbishment included branches across various states, combining expertise in strategic planning, design development, and stakeholder management to ensure seamless execution.
Westpac National Retail Roll Out
